I just continue to be amazed at Amazon's responsiveness to their clients needs. Just today, in ordering the books I wrote about in my earlier blog entry (OK, so I ordered a few other books as well,   I'm going to Ft. Lauderdale for a long weekend - gotta have a variety of reads - you just never know what you'll be inspired to feast on!). Anyway, I wanted to get my books in time for my mini beach vacation and placed my order in time to receive them before the plane takes off.

When I received my email notification the expected arrival for my books was August 12th! Whoa - totally missing my relaxing reading opporunity in the sand!  I sent an email and expressed my confusion as the original order said they would be here by next week.

Amazingly enough, they sent back a response with 2 hours and had an answer and a solution - not just one of those confirmation emails that your email has been lost (I mean, added) to the queue of email requests. Their solution - they noticed that one of the items wasn't availble until August and apparently I had selected to ship all the books together - so hence the delay. They apologized, changed my delivery to be shipped out tomorrow (with the other book coming in August). No extra shipping charges. They also explained how the process works so that I'll understand for future orders and a request to please let them know if this works for me and if I'm happy with this course of action.  They included a link with the subject line already filled out "Positive feedback to Amazon" - Cute! Effective!

I just love examples of Joyful Business processes in action!  I'd love to hear about your experiences - I know they are out there!  Let's make a practice of sharing those interactions instead of focusing only on negative ones.

What a much more pleasant day it will be!

Joyfully in Business,

Laura